Channels
ROLE: PRODUCT DESIGNER
RESPONSIBILITIES: RESEARCH, PROTOTYPE, DESIGN
COMPANY: PLURALSIGHT
The Brief
Pluralsight is a technology skills development company helping individual technologists close their skills gaps and business customers adapt to digital transformation. When I joined, the product team was shifting its focus toward serving enterprise customers. My team and I were tasked with discovering and delivering a new feature to help B2B customers better utilize Pluralsight’s content library for accomplishing their skill development objectives.
Customer Problem
Technology leaders struggle to meet business objectives because they cannot align their employees, teams, and organization with relevant learning resources they need to skill up.
Desired Outcome for Learners
Learners use Channels to capture, organize and share content that helps them reach their learning goals.
Desired Outcome for Leaders
Technology leaders align their employees, teams and organization with the most relevant content for their objectives.
Our Solution, Channels
Leaders and technologists use channels to create custom learning plans that align to their unique teams, projects and business objectives. With Channels analytics leaders can track how their employees are progressing through channels, so they can make sure they're consuming the content that's most critical to your goals.
Getting Started with Channels
When creating Channels we encourage owners to provide context about their learning plan through the title, description and objective field as well as select the appropriate privacy for their Channel. All of which are important when establishing and sharing a learning initiative with your team.
Supporting Curation Behavior
When users find relevant content in Pluralsight’s library they can add it to an existing Channel or create a new Channel. After adding content users can begin to order the content in the most effective way for themselves or their members.
Getting People into Channels
Leaders need to quickly align their teams around objectives by sharing context and learning material all in one place. The ability to add individuals, teams or an entire plan with the proper permissions and context is paramount in the effectiveness and adoption of Channels.
Top-down vs Organic Learning Initiatives
When interviewing enterprise customers who found success with Channels we uncovered a common theme in their approach to learning and development. These successful customers support learning initiatives started by individual contributors rather than instituting heavy, top-down learning initiatives. Our original design intention of equipping learners with the same tools as their leaders resulted in organic initiatives bubbling to the top and influencing technology organizations.
